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This Shipping Policy explains how orders placed on NineModa are processed, shipped, and delivered.

1. Shipping Coverage

  1. NineModa currently delivers within Saudi Arabia.

  2. International shipping may be added in the future and will be announced separately.

2. Shipping Responsibility

  1. Shipping is coordinated by NineModa through its approved logistics partners.

  2. Vendors are responsible for preparing orders and making them ready for pickup within the specified timeframe.

  3. NineModa manages courier assignment, pickup, and delivery to customers.

3. Order Processing Time

  1. Orders are typically processed within 1–3 business days after payment confirmation.

  2. Processing time may vary depending on:

    • Product availability

    • Vendor preparation time

  3. Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Time

  1. Estimated delivery time is 2–7 business days from the shipment date.

  2. Delivery times are estimates and may vary based on:

    • Customer location

    • Courier availability

    • External factors beyond our control

5. Shipping Fees

  1. Shipping fees are calculated and displayed at checkout.

  2. Fees may vary based on:

    • Delivery location

    • Order size or weight

  3. Any applicable shipping charges are non-refundable unless the return is due to an error or defect.

6. Order Tracking

  1. Once your order is shipped, you will receive a tracking notification via email or SMS.

  2. Tracking details allow you to monitor the status of your delivery.

7. Failed Delivery Attempts

  1. If a delivery attempt fails due to incorrect address or unavailability:

    • The courier may attempt re-delivery, or

    • The order may be returned to the vendor.

  2. Additional delivery charges may apply in such cases.

8. Incorrect Address Information

  1. Customers are responsible for providing accurate delivery information.

  2. NineModa is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

9. Damaged or Missing Shipments

  1. If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

  2. Provide clear photos of the issue to help us investigate and resolve the matter promptly.

10. Changes to Shipping Policy

NineModa reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective upon publication on the website.

11. Contact Us

For any shipping-related questions or concerns, please contact us at:

support@ninemoda.com

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